Can You Get A Refund On Groupon

The Groupon Refund Policy and Groupon Promise

March 7, 2017
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Fifty-fifty though the customer might not know your business, they know Groupon. Our Groupon refund policy is function of the reason customers are willing to attempt new things with Groupon.

What Is the Groupon Refund Policy?

One of the best things when y'all run a Groupon campaign is how your offer can encourage people to try your concern for the offset fourth dimension. The Groupon refund policy and the Groupon Promise give customers the peace of mind to endeavor new cuisines, activities, and businesses that they hadn't considered before. Even though the client might not know your concern, they know Groupon. Our Groupon refund policy is function of the reason customers are willing to effort new things with Groupon.

Co-ordinate to the Groupon Hope, if a customer uses his or her Groupon before the promotional value expires, takes a Getaways trip, or attends a Groupon event and is disappointed by the experience, we volition piece of work with the client—and you lot, the merchant—to make the situation right. To be eligible for the Groupon Hope, the customer must contact us inside 14 days of the Groupon redemption.

In addition, the Groupon refund policy states that:

For Local Deals, customers can return any unredeemed Groupon for a refund of the corporeality paid within the first three days after buy. After that, all sales are final unless stated otherwise in the Fine Impress. Groupons may e'er be redeemed for at least the amount the customer paid for it—even after the promotional value has expired.
For Groupon Getaways, if a customer is unable to book the stay that he or she wants, during the bachelor dates and before the book-past date, we'll refund the unredeemed Getaways voucher. After the book-by date passes, all sales are final. However, the customer'southward unredeemed voucher is always worth at least the amount paid for information technology. Even though the promotional value has expired, the customer may use the paid value as a credit with the merchant. For hotel reservations booked directly through Groupon Getaways, the specific counterfoil and refund policies for the hotel will be listed in the deal'due south Fine Print.
For Groupon Appurtenances, unless the Fine Print says otherwise, customers can return virtually any particular purchased through Groupon Goods within 30 days of delivery. This includes items that get in damaged, defective, or have missing parts. Afterward thirty days past delivery, items are non-refundable and all sales are concluding. Returns must be shipped with a Groupon-provided return label in order for the return and refund to exist processed.
For GrouponLive, refunds for ticketed events cannot exist issued beyond the solar day of purchase, unless the event is cancelled or rescheduled. For info almost refunds for cancelled and rescheduled events, encounter the GrouponLive Extraordinary Event Policy.

Before your Groupon campaign launches, it'southward of import to prep your staff nigh Groupon'southward refund policy. Let them know that any customer who requests a refund should be referred to Groupon customer support page at groupon.com/customer_support. Our customer support reps volition so utilize the Groupon refund policy and work with the customer to resolve the situation.

Want to learn more virtually the Groupon refund policy before yous create your Groupon campaign?Check out the complete Groupon Promise and Groupon refund policy or contact us today at groupon.com/customer_support!